Privacy Policy

Effective Date: 24th June 2025
Business Name: Inara Africa Ltd
Website: www.inaraafrica.com
Location: Nairobi, Kenya
Contact Email: inaraafricaltd@gmail.com


1. Introduction

Inara Africa Ltd respects your privacy. This policy outlines how we collect, use, and safeguard personal information you share with us through our website and other communication channels.

By using our website or engaging with our services, you agree to the terms of this policy. We follow the guidelines of the Data Protection Act (Kenya) and align with key standards under the General Data Protection Regulation (GDPR).


2. Information We Collect

We collect the following types of personal data:

a. Identification Information

  • Name

  • Email address

  • Phone number

  • Physical address

  • Business name (for commercial clients)

b. Technical Information

  • IP address

  • Browser type and version

  • Device identifiers

  • Location and time zone

  • Pages visited, time spent, and interactions with the site

c. Usage & Communication Data

  • Information shared through contact forms

  • Preferences based on your inquiries

  • WhatsApp messages, email history, or calls

  • Newsletter sign-up and marketing interactions


3. How We Collect Your Information

Your data may be collected through:

  • Contact forms or quote requests submitted on our website

  • Newsletter or email subscription forms

  • WhatsApp chats, phone calls, social media, and emails

  • Use of cookies, tracking pixels, and analytics tools


4. Why We Collect Your Data

We collect and use your data to:

  • Respond to inquiries and provide quotations

  • Manage installations and service delivery

  • Maintain accurate customer records

  • Send email updates, promotions, and newsletters (if you opt in)

  • Understand how visitors use our site and improve user experience

  • Comply with legal obligations and industry standards


5. Legal Grounds for Data Use

We rely on the following legal bases to collect and use your personal data:

  • Consent – when you opt into newsletters or submit your data through a form

  • Contract – when providing a quote or fulfilling a service

  • Legal obligation – to comply with applicable laws and regulations

  • Legitimate interest – to improve services, respond to inquiries, and communicate with you


6. Who We Share Your Data With

Your information is never sold or shared without reason. We may share your data with:

  • Internal team members responsible for customer service, sales, or installations

  • Service providers who help us operate (e.g., email systems, analytics, CRM tools)

  • Legal or regulatory bodies, if required by law

All third-party providers we work with are expected to follow data protection best practices.


7. How Long We Keep Your Data

We only keep personal data for as long as necessary to:

  • Deliver our services

  • Maintain business records

  • Meet legal or regulatory obligations

When data is no longer required, we delete or anonymize it securely.


8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to any inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict how we process your data

  • Withdraw your consent at any time

  • Lodge a complaint with the Office of the Data Protection Commissioner (Kenya)

To make a request or ask a question, contact us at inaraafricaltd@gmail.com


9. Cookies and Tracking Tools

We use cookies, Google Analytics, and tools like Facebook Pixel to:

  • Monitor how visitors use our website

  • Improve website speed and performance

  • Personalize content and marketing based on visitor behavior

You can manage or disable cookies in your browser settings. By continuing to use our website, you agree to the use of these tools unless you opt out.


10. Keeping Your Data Secure

We take reasonable precautions to protect your information, including:

  • SSL encryption on our website

  • Access controls for staff and third parties

  • Secure storage systems

  • Regular software updates and security checks

Despite these efforts, no system is completely immune from risk. We encourage you to take care when sharing information online.


11. Data Transfers

Our operations are based in Kenya. However, if your data is ever processed outside Kenya by our service providers, we will ensure appropriate safeguards are in place.


12. Children’s Data

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If such data is identified, it will be deleted.


13. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Please review it periodically to stay informed.


14. Contact Us

For questions, concerns, or data-related requests, reach out to:

Inara Africa Ltd
Nairobi, Kenya
Email: inaraafricaltd@gmail.com
Website: www.inaraafrica.com

 

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